RETURN POLICY

Last updated June 09, 2023

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at returns@marineinnovations.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Please include receipt of purchase or cover letter with your details including email and date of purchase., then mail your return to the following address:

 

Attn: Returns

Marine Innovations Limited

4 Park Lane, Burton Waters

Lincoln, Lincolnshire LN1 2GG

United Kingdom

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     If the item is faulty then please contact us for a returns label. If the product is being returned then the customer is to pay the return postage

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

0333 7722635

returns@marineinnovations.co.uk